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Cancellation & Refund Policy

We want your planning experience to be as transparent and seamless as your stay.

Deposit Refund Conditions

Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:

15 days or more in advance of arrival date = Full deposit refund.
14 days or less of arrival date = 50% of deposit refund.
48 hours or less of arrival date = No refund issued, full amount of booking due.

Non-Arrivals & Force Majeure

Non-arrival guests: Guests who are unable to attend or fail to attend for whatever reason will forfeit their deposit paid and the full amount of the booking will be due.

Circumstances beyond our control: In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.